Office Policy

Broken or Cancelled Appointments

Your scheduled appointment time has been reserved specifically for you. We request 24 hours notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment. After missing your second appointment without notifying us 24 hours in advance, you are subject to being charged an additional fee.

Payment Responsibilities

All fees for services performed are due in full and payable at the time of your or your dependents' visit. As a parent/guardian, you are responsible for all fees and services rendered for the treatment of your dependents. You are responsible for all fees regardless of insurance coverage. If you or your insurance have not paid your outstanding balance that you will be charged a interest calculated on your average daily balance. In the event that you default on your payment you must pay all costs of collection including, but not limited to, reasonable attorney’s fees. We recommend that you understand your insurance benefits and monitor their plans for prompt payment. If we are filing an insurance claim for you, please be sure to read the section regarding Insurance Claims.

Insurance Claims

If we are filing an insurance claim for you, you will need to pay us at the time of treatment the insurance deductible required by your plan and any amount that we estimate will not be covered by your insurance company. We try to get accurate information about your insurance benefits and coverage before treatment, but we cannot be sure what the insurance company will pay, if anything, until the claim is submitted and the insurance company actually pays on the claim. It is not unusual for insurance companies to give us erroneous information about coverage and benefits. This is important for you to understand, because you are responsible for all treatment charges, whether or not your insurance company provides any benefits. Any remaining balance that is not paid by the insurance company will be your responsibility and you will be billed for this amount.

Returned Checks

We will gladly accept your personal check as payment for services if you are a patient of records. There will be a $30.00 charge for any check that is returned to us. We will no longer accept your personal check if you have had a check returned to us in the past.